Salon Etiquette (Terms & Conditions)

In an effort to maintain a calm, peaceful environment for all our clients, we kindly request all mobile phones are switched to ‘silent’ during your time at the salon.

All clients are required to complete a consultation card before your treatment commences.

Allergies & Medical Conditions
Please let us know at the time of booking if you suffer from any known allergies or medical conditions, as some treatments may be unsuitable.

On Arrival
On your first visit we ask you to arrive 10 minutes before your treatment time in order to complete your consultation card and therefore benefit from your full treatment time.

Courses
Courses are valid for 1 year from date of purchase. Courses are non-transferable between treatments for persons.

Deposits
All treatments booked over 1hr 30mins will require a 50% deposit with the exception of Saturday appointments which require a 50% deposit on treatments booked for 1hr or more. Deposits are refunded when complying with our cancellation policy.

Gift Vouchers
All vouchers must be redeemed within six months from date of issue. Failure to do so will render them invalid.

Health and Safety
To comply with our health and safety policy, we kindly ask that babies and children under the age of 8 accompany you whilst receiving your treatments. We do not have the facility to care for children, we hope you understand we cannot ensure their safety in a professional environment. We also do not want to compromise the relaxation of our guests, your understanding is greatly appreciated.

Lateness of Appointment
Out of consideration for other clients we regret anyone who is more than 15 minutes late for their appointment may have to be rescheduled.

Patch Test
Some of our treatments require a patch test. Treatments can not commence until patch-test is completed and passed.

Valuables
Various treatments will require the removal of jewellery which will be kept in the treatment room. Please remember to take your valuables before leaving the premises as we cannot be held responsible for lost items.